Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Damaged or used items are subject to a 35% restocking fee. All custom machine orders will be subject to a 15% restocking fee, if orders are cancelled prior to shipment.
To return your product, you should mail your product to: 4100 E 11 Mile Road Warren Michigan US 48091
All discrepancies must be reported within 2 days of receiving your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Glass Bubblers, Pipes and Rigs that arrive damaged or defective will need to be reported within 2 business days. A return label will be provided to you to ship back to our warehouse. Upon receipt of the items a credit or replacement will be issued.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@MJwholesale.com
Only regular priced items may be refunded, unfortunately, clearance items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@MJwholesale.com and send your item to: 4100 E 11 Mile Road Warren Michigan US 48091.
Custom Sticker Returns
Proof approved stickers are not returnable. Please take the extra time to review your stickers before approving them. Once stickers are printed and or applied, they can not be returned. Learn more about customer sticker lead times