Returns
- All discrepancies must be reported within 2 days of receiving your order.
- Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
- Damaged or used items are subject to a 35% restocking fee.
- We do not accept returns on intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Any items smelling of cannabis will not be returnable.
- All custom machine orders will be subject to a 15% restocking fee if the order is canceled prior to shipment.
- You will be responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable.
- Glass bubblers, pipes, and rigs that arrive damaged or defective must be reported within 2 business days.
A return label will be provided for you to ship the merchandise back to our warehouse. Upon receipt and inspection of the returned items, a credit or replacement will be issued. To complete your return, we require a receipt or proof of purchase.
To return your product, mail it to:
MJ Wholesale
1950 Austin Dr
Troy, MI 48083
If you are shipping an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Machine Returns
A Return Materials Authorization (RMA) is required for all machine returns and exchanges. We are proud of our reputation for quality and customer service. If, for any reason, you are not satisfied with your purchase, you may return it in new condition and in the original carton and packaging within two (2) days of receipt for a credit or exchange.
Returned machine products are subject to a 15% restocking fee. Shipping charges are never refundable.
Non-Returnable Items
- We do not accept returns on food, drinks, candy, intimate goods, sanitary goods, hazardous materials, or flammable liquids or gases.
- We do not accept returns on any items smelling of cannabis.
- We do not accept returns on cones or rolling papers, even if they are brand new and still wrapped in plastic.
- We do not accept returns on clearance items.
- Custom Sticker Returns: Proof-approved stickers are not returnable. Please take the extra time to carefully review your stickers before approving them. Once stickers are printed or applied, they cannot be returned. Learn more about custom sticker shipping and lead times.
Refunds
Once your return is received and inspected, we will email you to confirm that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 days.
Late or Missing Refunds
If you have not received your refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing period before a refund is posted.
If you have completed these steps and still have not received your refund, contact us at info@mjwholesale.com.
Exchanges
We only replace items if they are defective or damaged. To exchange an item for the same product, email us at info@mjwholesale.com and send your item to:
MJ Wholesale
1950 Austin Dr
Troy, MI 48083